Listening to people call in and bitch about their internet is frustrating, exhausting, and sometimes entertaining. I never knew the internet had become something that people cannot live without. They go crazy if they can't access facebook. I think I'm going to compose a list of stupid reasons not to call your ISP.
1. Don't call your ISP unless you know your telephone number or acct number. It is not my job to know what kind of service you are paying for it is yours. After all its your money.
2. Don't call your ISP and say the internet doesn't work. I can access the internet so it's working that means a. you haven't paid your bill and service has been suspended. b. your modem isn't working correctly. c. your computer is not working correctly. d. sometimes it is actually our equipment that malfunctions, but not usually. or e. sometimes its just you.
3. Don't call your ISP and say you can't connect wirelessly or at all and come to find out 30 mins later you don't even have the equipment we sent you out of the box because its wi-fi capable. We sent you the equipment for a reason and for it to work it has to be plugged up and turned on even for a wi-fi connection. Modems do not work and you can't connect to any internet service without something to carry the connection. That cannot happen when equipment is in the box!
TIP 1: If you threaten to cancel service you will be transferred to a dept that will promise you anything you want to keep you as a customer, but that is the only dept that cares. When you threaten to cancel with me, it does not cost me a thing I just transfer you.
TIP 2: I know I'm doing the job and answering the phone, but just remember the saying that you catch more flies with honey than when you use vinegar. That saying is true for customer service. If you are nice to me than I am nice to you. You scream at me and piss me off well then your screwed because it does not make feel sorry for you or want to help you.
*This rant is finished for now, more might be added later. Please excuse the crazy, people make me that way.*
It's not even Thanksgiving yet and I am already restating my opinion that every person in this country should be required to work a customer service or retail job once in their lives. This year I have moved away from the grocery store (Thank you God!) but am now working for a telecommunications giant. It's a paycheck and I make no secret that that's the only reason I show up.